Impact Rating

Delivering Good

Impact: $27 generates $50 in cost savings for a person living in poverty or affected by disaster.

Merchandise Distribution meets the benchmark for high cost-effectiveness.

Note: The impact of this program may not be representative of the entire operation of Delivering Good.


Governance: Passes checks


Delivering Good unites retailers, manufacturers, foundations and individuals to provide people impacted by poverty and tragedy with new merchandise, effectively distributed through a network of agency partners to offer hope, dignity and self-esteem to at-risk children, families and individuals.



Rated Program

Merchandise Distribution

Program Geography



New York, NY

Donations processed by the nonprofit.



Rated Program

Merchandise Distribution

Program Geography



New York, NY

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Rated Program


Merchandise Distribution


Delivering Good distributes donated merchandise to people in need through a network of nonprofit and government partners. This merchandise is donated by corporations to Delivering Good and includes clothing, school supplies, and home goods.

Beneficiaries Served

People living in poverty
Children and youth



Outcomes: Changes in people's lives. They can be caused by a nonprofit.

Costs: The money spent by nonprofits and their partners and beneficiaries.

Impact: The cost to achieve an outcome.

Cost-effectiveness: A judgment as to whether the cost was "worth" the outcome.


Outcome Metric

Increase in savings for a person living in poverty or affected by disaster.

To calculate impact, we estimate how many outcomes the nonprofit caused.

Data Source

Output data collected during the program. Delivering Good provided to us an estimate of the total dollars saved by beneficiaries.

Time Period of Data

Jan. 1, 2019, to Dec. 31, 2019

Ratings are based on data the nonprofit itself collects on its work. We use the most recent year with sufficient data. Typically, this data allows us to calculate direct changes in participants' lives, such as increased income.

Method for Attributing Outcomes

We assume that all products donated to beneficiaries offset purchases beneficiaries would otherwise have made from a retailer. We believe this assumption is plausible because the products provided by Delivering Good are essential items like clothes and home goods that beneficiaries would likely have purchased on their own had Delivering Good not intervened. The cost savings (or, equivalently, increase in income) are equal to the estimated price beneficiaries would have otherwise paid for equivalent goods.

To determine causation, we take the outcomes we observe and subtract an estimate of the outcomes that would have happened even without the program.


Data Source

Cost data reported by Delivering Good and data and assumptions about partner and beneficiary costs.

All monetary costs are counted, whether they are borne by a nonprofit service deliverer or by the nonprofit’s public and private partners.


Impact Statement

$27 generates $50 in cost savings for a person living in poverty or affected by disaster.

We calculate impact, defined as the change in outcomes attributable to a program divided by the cost to achieve those outcomes.



Why We Could Be Wrong

We welcome your suggestions for improving our methodology. Our methodology section includes explanations of how we mitigate these issues.

  • The outcome could oversimplify total impact. Using "increased savings" as the metric of analysis may not fully capture all the effects of the program, such as a reduction in the psychological distress caused by poverty and disaster.
  • There could be multiple important outcomes not captured in our analysis.
  • Delivering Good may be spending additional money in order to serve harder-to-reach and/or particularly valuable populations.
  • In the absence of better data, we assume uniform counterfactual rates for programs, at the risk of masking variation across nonprofits.
  • Our estimates rely on data made public by Delivering Good on its website, annual reports, financial statements and Form 990s.
  • We only analyze programs that meet our criteria. As a result, this report may not fully reflect the impact of Delivering Good.
  • We do not assess what explains the nonprofit's cost-effectiveness.

We assign a rating to the nonprofit using the rubric:

  • There are indications of governance or financial health issues at the nonprofit.

  • After being given an opportunity, the nonprofit chose not to publish impact information.

    We are not yet issuing this level of star rating.

  • The rated program does not meet our benchmark for cost-effectiveness.

  • The rated program is cost-effective.

  • The rated program is highly cost-effective.

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Nonprofit Comment

Not provided. This may be because we lacked contact information for Delivering Good or it chose not to comment. If you are a representative of this nonprofit, contact us to review and comment on your rating.

Before publishing, we ask every nonprofit we can to review our work, offer corrections and provide a comment.

Analysis Details

Analysis conducted by ImpactMatters and published on November 22, 2019.

We welcome corrections. If you are interested in exploring applications of ImpactMatters data, contact us at

Governance Check

Delivering Good passes our governance check.

Conducted a financial audit

Overhead spending is reasonable (<35% of total spending)

Charity Navigator has not issued a fraud or mismanagement advisory

Delivering Good itself has not reported any material diversions of assets

Delivering Good itself has not reported any excess benefit transactions

Source: Delivering Good Form 990 and Charity Navigator

How We Calculate Impact

This rating is based on ImpactMatters analysis of the impact of Merchandise Distribution relative to costs. Impact is the change in the social outcomes of people served by the program, net of the change that would have happened even without the program (the “counterfactual”); divided by cost. Learn more.

For Donors

A guide to our process for analyzing nonprofits and assigning ratings.

For Nonprofits

Learn about best practices for reporting impact for different program types.

For Researchers

Our collected guidelines on how we analyze impact of nonprofit programs.

Rating is a complex exercise and we urge you to read our frequently asked questions for details of how and why we issue these ratings.